Frequently Asked Questions
Are sex toys illegal in India?
None of RocketTrove Product are illegal to buy in India, since none of the products we sell are banned for import or sale in India. . There isn’t a universal ban on toys that are sexually oriented in India However there are specific Indian obscenity laws that limit the Market of sex toys within the nation. Products that are in violation of obscenity laws – it may be a sex-related toy, a decorative object or even a work of art – falls into this gray area of Indian law. So, only toys that aren’t advertised or sold in a sexy manner are legally permitted in India.
The Calcutta High Court eventually ruled that the charges of obscenity weren’t legally enforceable and the person who filed the case was allowed to import the sexually explicit toys. The verdict of the court summarizes: If something evokes sexual desires, it can’t be classified as obscene..
Where do you ship from?
We ship from our warehouse in Ahmedabad. All items are customs cleared so you do not have any customs trouble.
Which shipping provider do you use?
Fedex, Blue Dart, E-Com Express, Aramex are our shipping partners, depending on the service availability to your area.
How long does it take for my order to arrive?
The standard delivery time for our products is 4 – 6 working days.
My order has not delivered yet, what should I do?
If your parcel has not arrived within 7 working days, Kindly wait for 2-3 extra days in case there are any local postal delays. If you still not receive your order after allowing an extra couple of days please write to us at order@rockettrove.com and make sure you include your order number when you email.
Do I have to pay customs duty?
Absolutely No, You don’t need to pay any other charge as product is already customs clear and we have stored them in Indian warehouse.
Is my privacy ensured when I contact you?
Absolutely! We are aware that you wish to keep your personal life private. So we adhere to strict privacy policies when you contact us, send our email address, fill out our contact form, or subscribe to our newsletter. We guarantee your privacy and security of your personal data such as order history, and other information. We take your privacy serious. We are very concerned about your privacy. We understand your concerns, you can rest assured that we have your back!
Which payment options do you offer?
We offer secure online payment via credit card, debit card and net banking where our payment is processed through a secured payment gateway. We also offer Cash on Delivery.
If I enter my email address or Phone number will you sell my information?
We do not sell any customer information. That is not our business model, In simple words we sell what we sell, ie. Pleasure Devices. We take Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. Phone numbers are for delivery people to call incase they are unable to find the address.
Are any of the products harmful for my health?
Our products are all carefully selected and purchased from internationally-based proven and tested premium brands to make sure you are safe and healthy.
Every product that is new to you is accompanied by a comprehensive instruction manual that will ensure proper use. If you have questions that don’t get answered in the instruction manual, we’re available to answer your inquiries by email!
Our sex toys are made from body-safe materials, such as medical-grade silicone. using toys do not increase your risk of infections untill and unless you clean the toys before and after using.
All massage and lubricants as well as oils are tested and evaluated for skin-friendlyness on intimate parts and are in compliance with dermatological standards to ensure the safety of.
If you are prone to sensitized skin or allergies Test the products prior to applying them to either your arms or behind your ears prior to applying it to the skin’s most intimate parts.
How can I contact you?
You can write us a mail at contact@rockettrove.com. or go to contact us page and fill out the contact form.
I need some shopping advice or more information on products. Can I contact you?
Ofcource we are here for any kind of support you required regarding our products.
Can I cancel or change my order after it is confirmed?
Just write to order@rockettrove.com with your order no. and we will take care of the rest. If the item is already shipped, you can easily return (unopened) products for up to 15 days and we will refund you the full amount.